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Keep on Zappen Welcome to the Normal company in Normalburg, USA. Years ago, something very exciting happened to the Normal company that made it not so normal anymore. This very exciting thing that transformed the Normal Company forever was simply known as Zapp! You cannot see or hear Zapp in the normal world, but it is a very powerful force in the universe, and it occurs when employees and team members are empowered. Throughout the book Zapp!, Joe Mode, who is the supervisor at Normal Company, is constantly faced with challenges and crisis that overwhelm him.
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