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Reader centered Writng
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To: Employees of X Company From: Subject: Communication Methods Policy Change Date: May 12, 2003 Our company is in the process of undergoing major changes this year. One important aspect of our business that the managers have made the decision to change is our communication process. Our objective is to change from the current business format to reader-centered writing. The purpose of reader-centered writing is to present the information your are trying to convey to the customer using an easy to understand customer oriented format. Using this new approach will help us to build communication partnerships and to build a long lasting relationship with our customer. Need for Change With the current state of the economy, our business shows a need to strengthen its client base. Because X Company is a customer driven service, supplying government agencies with Information Technology systems and support, we are subject to constant changes on a regular basis, whether they are client driven or company driven. The freshest approach utilized today is reader centered writing. We have analyzed our clientˇ¦s needs and decided that a reader-centered approach will be instrumental in accomplishing this goal.
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