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Case Study
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Suzanna’s Super Quality Soft Drink EXECUTIVE SUMMARY The focus of this report is an outline of a situational analysis of a company that experience some problems and the management strategies to solve it. Problems that occurred includes: ?Poor quality control and product quality has fallen ?Major occupational health and safety concerns ?Very high absenteeism and low productivity ?Increased competition in the market ?Falling share since its relocation ?Financial problems POOR QUALITY CONTROL AND PRODUCT QUALITY HAS FALLEN ?Water quality has caused product recalls ?Relying on Sydney Quality Control ?Water filtration plant installed with continuous electronic monitor in case of staff absenteeism ?Sugar and fruit juice quality needs to be tested ?Send the final product sample and sugar sample to the Certified Quality Assurance Laboratory WORKCOVER HAS PRODUCED A REPORT STATING THAT THE NEW SITE HAS MAJOR OCCUPATIONAL HEALTH AND SAFETY CONCERNS EMPLOY NEEDS TO BE RESPONSIBLE FOR: ?Providing safe system of work ?Ensuring safe use, handling, storage and transport of plant and substances ?Providing information, instruction, training and supervision to ensure health and safety ?Maintaining a healthy and safe workplace STAFF RESPONSIBLE FOR: ?Taking care of health and safety of others ?Co-operating with health and safety requirements ?Not interfering with or mis-using anything related to health, safety and welfare VERY HIGH STAFF ABSENTEEISM AND VERY LOW PRODUCTIVITY To reduce absenteeism and improve productivity must consider a few key issues. Firstly, what are the costs and benefits? Costs may be the increase in wage payments.
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