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CASE STUDY ANALYSIS ABSTARCT Faith Hospital is an acute health care facility. They have made it their mission to “promote the health and well being for the people in the communities we serve through a comprehensive continuum of services provided in collaboration with the partners who share the sane vision and values”. However, the staff and stakeholders make various interpretations of the mission statement. Among other things, negative images of health care facility care has been continually portrayed by the staff, media and rightfully criticized by the public. The government CPS is under pressure from the public is threatening to file charges because of the way they fail to provide services. This is a case study to analyze, evaluate alternatives and come up with a solution to the various problems. INTRODUCTION Since health care is a very document intensive industry, communication, staffing, training and updating documents such as directives is a constant struggle. With all employees and various departments processing essential information daily, funneling the process of updating and managing all critical documentation through various departments ensures a delay in employee access to information where such a luxury cannot be afforded. One of the findings is that the costs of providing adequate services are much higher than expected. The most important factors determining these costs are the administrative efficiency of the hospital and the scope of services offered. It is imperative that we begin to educate the staff, practitioners and educators to a new thought process for the 21st Century. PROBLEMS Frequent transfers, changes in staff, or a general lack of knowledge about the patient erode patient and caregiver confidence that the health care system is working for them, rather than working on its own agenda. Quite simply, without long-term relationships, the staff cannot make promises to patients.
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