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Call Center
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Call centre traditionally define as a physical place where calls are place and receive in high volume by using some telecom & computer equipments. But today dynamic market environment, a call centre require all the advantages of evolving technology of computer telephony, Customer Relationship Management (CRM) software and Internet in order to provide excellent service to retain the customers. Generally the call centre was used for the below activities: „X Technical support or helpdesk for both internal and external „X Booking / reservation centres for hotels, airlines and cinemas „X Catalogue ordering companies „X Telemarketing centre „X Fundraising and collections organisations „X And others business activities Typically call centres are setup with workstation that include a telephone set and computer equipments that hooked into a large telecom switched and one or more supervisory stations.
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