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The purpose of this paper is to develop an e-Operations plan for Prehistoric Computers. As we have mentioned on previous papers, technology, when used effectively, can provide any given organization the necessary tools to succeed in today’s competitive business world. In this paper we will going to be focusing on two specific technologies that I’m certain will help Prehistoric Computers achieve its primary goal: increase its sales by 200%. The two technologies are: • Customer Relationship Management (CRM) • Supply Chain Management (SCM) There are many vendors that provide these kinds of solutions, but our objective in this paper isn’t to select a specific one, rather to explain how these technologies can help Prehistoric Computers became a leader in the e-market of selling refurbished laptop computers. As the new e-Operations Manager, I’m convinced of the benefits these technologies will bring to our company. Customer Relationship Management (CRM) Customers are the basis of any organization, and Prehistoric Computers is no exception to that rule. So as management, should be able to answer questions such as the followings, how can we improve customer satisfaction? What are customers looking for? Who are Prehistoric Computer’s customers? How does our customers view Prehistoric Computers? These are just a sample of questions that a technology such as CRM can help us answer. It can not only answer these questions, but can answer them in an intelligent and practical way.
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