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UOP ORG 502 Cranberry Memo
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Interoffice Memo Date: 5/4/2003 From: Melvin J. Furd RE: Advice to Bruno Bellweather, VP Human Resources CC: Terry Technotic, CEO Bruno, you were right about asking me to look at that memo for you. Our people have gotten pretty used to their Dell PC's and MS Word. It would be an understatement to say that we're probably going to encounter some resistance to this change. However, I trust Terry and his judgment on the technology we need, and with what I've learned about change management, I am confident that we can make this change without disrupting the office too badly. To institute the change process, I recommend following a three step method. First we should focus on unfreezing the office staff to prepare and motivate them for the upcoming change. This step will take us though this week. Starting next Monday the second step begins and movement is instituted with the installation of the new Cranberry systems and the conversion of all the Word documents to the new Phrase software. This step will take two weeks. The final step will be to refreeze the change, so that the office staff will adopt the new computer system and become used to working with it. We need to get together with Terry and take a look at how much will be left over from the change budget. I have a few ideas below which we can present to him later today. For the unfreezing phase we need to implement some incentive to break down the resistance to change, or we may find the office reluctant to sign up for the Cranberry classes. I would suggest announcing an incentive package based on performance for those who complete the training.
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