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United Parcel Service
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1) United Parcel Service’s (UPS) core competencies are customer courtesy, reliability, 24-7 service and low rates delivering parcels via ground and air and information delivered over the internet. In the 1990’s UPS developed and utilized new technologies to maintain their core competencies and added UPS Capital Corporation to their core. Among the developments were the hand held computers to aid in rapid tracking of packages. Their delivery trucks were redesigned to assist the newly initiated online tracking site. A financial services company was conceived to expedite transactions. Additionally, in the past two years UPS has initiated the use of GPRS wireless network in its global market and opened the most technologically advanced air hub to support that market.
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