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1) Select two of the so-called ˇ§gurusˇ¨ of quality management. Critically analyze their separate approaches to quality and compare and contrast the strengths and weaknesses of each guruˇ¦s approach. A guru was originally a mystical teacher, to whom people went to have their ˇ§thinkingˇ¨ and their transformed, through time the word came to be used for any thinker or teacher who introduced transforming ideas. The introduction of ˇ§qualityˇ¨ as a management practice has brought its own system of thinking and share of gurus. More recently, this gurus approaches have been developed and been used for many organization. However, the gurus have their own different approaches and their strength and weaknesses. Therefore, to understand the origins of TQM, it is important to understand the contribution from these quality pioneers and their strength and weaknesses. W Edward Deming has been credited as the major influence in the transformation of the Japanese economy, from the low of the 1950s, to the world class producers of today, therefore, he was considered in Japan to be the father of quality control, asserted that quality start with top management and is a strategic activity. Deming defined quality is a predictable degree of uniformity and dependability at low cost and suited to the market, Deming the systematic approach to problem solving was encouraging manager to focus on variability and understanding the different between special causes and common causes, the special causes can often be easily identify and solved by local operators, however, common causes, although identifiable by operators, required management authority to eliminate them and reduce variability by continuous improvement such as cease mass inspection.
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