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outside consultant to evaluate the change process and report it to the manager), team building, and explaining clearer of the vision the change will bring. (Johnson 2001 and Hutton 2003) Other ways to force the reduction of resistance is manipulation and cooptation and coercion. Using authority, threats and distorting facts, tactics that should be avoided if can. (Robbins, Bergman, Stagg and Coulter 2003) A real case read explains a situation where technicians of a company had problems overcoming of a new technology introduce to the organisation, that was suppose to save time bringing customer records to the main office as service calls that are completed by technicians and the company’s billing cycle.
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