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19-1. What is operations management? Operations management is the design, operation, and control of the transformation process that converts resources such as labor and raw materials into finished goods and services. 19-2. How is operations management used in manufacturing organizations? In service organizations? In manufacturing organizations, the operations management process involves turning raw materials into recognizable physical products. Service organizations also transform inputs into outputs although the transformation process isn't as easily recognizable as that of manufacturing organizations since they are dealing with nonphysical outputs.
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