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[Karen Leary (A), (B), (C)] 1. Describe and assess how Leary has taken charge of the Elmville office. Leary had a high motivation herself and she set goals for her branch performance at high level as well. Her management style could be described as aggressive, kept herself informed by her FCs continually, putting importance to training/ coaching/ counseling, making quick decisions and pushing the employees to work at their “best”. Since she took charge at the office, Leary never hesitated to change whatever she saw hindered growth, the prevailing culture, or even persons who had been working with the branch for over 6 years but showing only average performance. I would say that she’d been acting very effective, although that caused some people grumbling, it suited the company’s current situation, its strategy (more customer-oriented), and a dynamic nature of industry very well. The most important thing was that she considered the customers first, a very critical factor in consultant business, and also her staff’s self-improvement. She might have “monitored” her staff too closely sometimes, but she also seemed to gradually empowered them when she saw they were experienced enough.
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