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Whether it did M&S any good, who knows? But ask any leader for their opinion on what makes for success, and they'll gladly tell you! Despite the old adage that 'good leaders are born and not made', it is now more widely accepted that the skills of leadership can and should be learnt and developed.Team leaders are often recruited for their operational expertise first and foremost, and not for their management or leadership skills. This is partly because of the emphasis on flatter, team-based structures, but also because it often makes sense to offer promotion to experienced members of staff during times of expansion and growth. Unfortunately, whilst many people are keen to take on the additional responsibility, authority, and remuneration, it is risky doing so without ensuring adequate support and training. A good and experienced team leader will often make their role look effortless, but no doubt it took them a long time, many hurdles and a lot of stress to get there. Once appointed, first time leaders are often required to combine their new leadership role with existing full-time operational responsibilities. It is up to leaders to ensure employee satisfaction by providing each of these factors. Leaders must determine specifically what will motivate their employees, and seek out ways to accomplish this. Four things that motivate people are responsibility, rewards, relationships, and reasons.
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