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quality in business
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• Ensuring the product is easy to use • Ensuring the product is reliable and long lasting • Building in features that minimise production error Detection ensures that quality problems are spotted before they reach the customer. Increasingly businesses are making this the responsibility or every employee. Correction this is not just about correcting faults, but why there is a problem so steps can be taken to ensure it does not recur. Improvement customer’s expectations of quality are always changing and it is important that businesses seek to improve quality. Total quality management (TQM) TQM is a philosophy not a management tool. It is a way of looking at quality issues, with every one responsible for looking at quality in every part of the business.
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